No public support email address is currently listed. For account, payment, or refund issues, submit a ticket so we can check the relevant records while you're logged in.
No response-time information is available for email support.
Customer Support
Customer Support & Tickets
Submit tickets through the customer portal for connection troubleshooting, subscription questions, payment checks, and refund requests.
No email address is required to create an account—just a username and password. If you already have an account, log in and open a ticket so it can be linked to your subscription and orders.
Contact Options & Response Times
Customer Portal Tickets
Use a ticket for issues that need account details, such as an incorrect subscription status, a status that hasn't updated after payment, connection failures, or refund requests. Keep the original ticket open to add information and check replies in one place.
Response times depend on the queue and the complexity of the issue. No fixed response time is currently published. We may ask for more information to verify an order or reproduce a connection issue; please refer to the replies in your ticket.
Submit and Check TicketsTelegram
No official Telegram contact is currently listed. Submit connection or subscription questions through a ticket. If Telegram support becomes available, details will be posted on this page.
No response-time information is available for Telegram support.
What to Include in Your Ticket
Connection & Client Issues
- Platform: Windows / macOS / iOS / Android / Linux.
- Client name, operating system version, and roughly when the issue occurred.
- Selected route, current network environment, and affected app or website.
- The full error message, and whether the issue persists after switching routes.
Check your setup with the quick-start guide first, then list the steps you've already tried in your ticket to avoid repeating troubleshooting.
Subscription, Payment & Refund Issues
- Include the relevant order and plan in your ticket, and describe the expected status and what you currently see.
- For payment queries, specify the payment method: Alipay / WeChat Pay / USDT.
- If you attach a payment screenshot, hide any personal information unrelated to the issue.
- You can request a refund directly in a ticket. VPNMake offers a 60-day no-questions-asked refund policy.
See the pricing page for plan details and the Terms of Service for refund terms.
Following Up on Tickets
Where can I check replies to my ticket?
Log in to the customer portal and open your ticket to check its progress. If you need to add a screenshot or more details, reply to the original ticket.
Should I submit another ticket for the same issue?
Please add updates to the original ticket, including any changes to the error and the steps you've already tried. Keeping the full conversation together makes it easier to review what happened.
How can I continue troubleshooting if I can't log in?
First, check that your username and password are correct, and note the exact message shown on the login page. No public support email or Telegram contact is currently listed. Never send your password or subscription details to accounts you can't verify. Once you can log in, follow up through a support ticket.