Terms of Service

Service Scope

VPNMake provides international routes for cross-border access, along with support for compatible client apps. The service covers 100+ countries / 170+ routes and supports Windows / macOS / iOS / Android / Linux. The routes and client app links currently available are shown in the user panel.

Subscriptions provide network connectivity and do not include memberships, content licenses, or paid accounts for third-party platforms. Access to international websites remains subject to each platform’s terms of use. Route coverage does not guarantee access to every platform, regional content, or feature.

Accounts and Subscriptions

You can create an account with a username and password; no email address is required. Keep your login credentials and subscription information secure. If you discover that your credentials have been exposed or used unexpectedly, change your password promptly and submit a support ticket. Do not post subscription information that could be used to connect on public pages.

There is no limit on the number of devices connected at the same time, for the account holder’s personal devices. This does not permit sharing, renting, or reselling accounts, subscriptions, or route access to others, nor may a personal subscription be used as a resource to provide services to others.

Monthly subscription traffic resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Traffic packages remain available until used and do not expire. See Plans for pricing and traffic allowances, and check the details shown in your order before payment.

Lawful Use

Users must comply with the laws and regulations applicable where they are located and to their use of the service, and are responsible for confirming that their access and intended use are lawful. You must not use the service to commit fraud, gain unauthorized access to another party’s systems, distribute malware, infringe intellectual property rights, or engage in other unlawful activity.

You must not disrupt route operations, attack service infrastructure, or use automated tasks to maliciously consume shared resources. Normal use across multiple devices is distinct from abuse; VPNMake does not determine violations based solely on the number of devices.

Availability and Scope of Responsibility

Connection quality depends on your local network, carrier routing, device configuration, target website policies, and maintenance schedules. VPNMake does not guarantee a fixed connection speed, uninterrupted availability, or continuous access to third-party platform content. If you encounter an issue, first check your client app settings, then submit a support ticket with the relevant details.

For interruptions caused by changes to third-party platforms, external network failures, or events beyond our reasonable control, VPNMake will investigate and respond within its control. VPNMake is not responsible for operating third-party services. These terms do not exclude any liability that cannot be excluded by law or limit any rights users have under applicable law.

Refunds

You may request a full refund for any reason within 60 days of your first payment. To request one, sign in to the relevant account and submit a refund request through the support ticket portal in the user panel, including the relevant order information for verification and processing.

Do not send passwords, full subscription URLs, or other sensitive credentials in a support ticket. Refund progress and payment processing updates will be communicated through the ticket; these terms do not make a separate promise about when funds will arrive. If you disagree with an order or refund decision, you may provide further details in the ticket.

Account Termination and Changes to These Terms

If you engage in unlawful use, resell or share access, attack the service, or otherwise seriously violate these terms, VPNMake may restrict connections, suspend service, or terminate the account. In cases of urgent risk, action may be taken first. If you disagree with the action, you may submit a support ticket explaining the circumstances. Account action does not remove any liability required by law or automatically exclude any applicable refund rights.

Updates to these terms will be reflected in the update date on this page. Changes affecting users’ important rights will be announced on the site or shown in the user panel. Changes will not retroactively reduce legal rights attached to orders already placed. If you do not agree with an update, you may stop using the service and contact support through a ticket to ask how it affects your order.